Each member of their experienced team have a dedication to every transaction that clearly stands out, always going above what is expected of them to support the client. It's easy for a introducer to take a blinkered view on a transaction and only see the case from a selling perspective, but it is always evident that Positive Lending look at a deal through the lenders eyes and often ask the right questions in advance of submission which inevitably makes the underwriting process smooth and efficient.
Lending are one of the most transparent packagers in the market. They provide exceptional customer service and the quality of their packaging is second to none...
I just wanted to drop a quick email to say thank you very much Anna for all your hard work on getting this application to this stage, I noted you were checking emails on your day off, and I have to say as a mortgage broker if only the residential lenders adopted you're working ethos my job would be so much easier (if only).
It's always a worry when a client is dealt with directly by a third party, as things can get missed, but clearly not on your watch, well done!
Ampthill Mortgage Studio
Generally I don't sing praises of other lending partners as in most instances they tell you it maybe possible or yes we can do it and then leave you alone to sort everything out but my experience with Positive lending was a pleasant surprise. Being new to the secured loan market I asked Positive Lending to assist and within 2 hours terms had been issued to my client. The case completed in 17 days without my involvement and I received my commission the following day. I would recommend them to anybody. May I say a big thank you to Positive Lending for your dealings and professional approach.
Advanced Mortgages and Financial Services Ltd
Our relationship with Positive Lending is first class. Since our relationship began in 2011 we have worked seamlessly with Paul, Chris and the team with our introductions. They understand the value of our clients and work in the very best standards to ensure that any client of Springtide is treated with the best customer support. This support is invaluable to our broker team.
I hardly given any feedback on my customer service experiences and less so when good service has been given. On this occasion, I feel, it is a must.
I was given a heads-up by a mutual friend / colleague that Deborah was the best as a passing comment and she was.
Deborah has been absolutely brilliant over the last weeks in getting my application through and was always reassuring when challenges were met.
She always replied to me in real time - i.e. very quick email replies and guided the process very well. Even when away on her annual leave she left things with a colleague that I was not left uncomfortable in not dealing with her.
Please would you appropriately recognise her efforts on this one.
I look forward in working with her again in the future and personally feel I have made a friend in this application process.
Mr T Mann
Matthew Vincent is an exceptional advisor. Very patient, always time for me and a very thorough knowledge of all aspects of the business he is in. He will be a great success in his life.
Mr M J Potts, Watford
Daniel was efficient and professional at all times and pleasant to do business with. Always helpful whatever 'stupid' question we asked. Hope to do business again with Daniel or Positive Lending.
Mrs S Doe, Louth