Customer-Centricity
We prioritise the needs of our intermediaries and their clients. Our primary goal is to ensure that every client receives the best possible outcome for their unique circumstances. We are committed to delivering solutions that are not only effective but also tailored to the individual needs of each customer.

Integrity and Transparency
We conduct our business with the highest levels of integrity. Honesty, transparency, and ethical behaviour are non-negotiable in all our interactions. We believe in open communication, ensuring that our partners and clients are fully informed and confident in the services we provide. We means test our performance with monthly surveys to clients and brokers and regularly review feedback given on Trustpilot to digest feedback and learn how to improve our behaviours.

Excellence in Service
We strive for excellence in every aspect of our business. From the first point of contact to the completion of a transaction, we are dedicated to providing an exceptional level of service. Our commitment to quality ensures that our intermediaries can trust us to handle their clients with the utmost care and professionalism. Communication is key and we ensure that we are not a one box fits all type business, building multiple platforms for communication to ensure that we meet the individual needs of clients and intermediaries.

Innovation and Continuous Improvement
We embrace innovation as a means to better serve our clients and stay ahead in the industry. We continually invest in cutting-edge technology and seek new ways to improve our processes, ensuring that we deliver the most efficient and effective solutions possible.

Collaboration and Partnership
We believe in the power of collaboration. By working closely with our intermediaries, lenders, and industry partners, we create stronger, more effective solutions. We value long-term partnerships and believe that success is best achieved when we work together. We use our expertise in our markets to review our proposition and enhance its value to brokers and their clients where necessary.

Client-Centred Approach

We put the client at the heart of everything we do. Our solutions are designed to meet the specific needs of each client, ensuring that they receive the best possible financial advice and products.

Commitment to Quality

We never settle for mediocrity. Our ethos is to deliver high-quality service and solutions that exceed expectations. We are dedicated to continuous learning and improvement, always seeking to enhance our expertise and offerings.

Responsibility and Accountability

We take responsibility for our actions and their outcomes. Our team is accountable for delivering on our promises, ensuring that our intermediaries and their clients can rely on us. We will ensure our actions protect consumers.

Inclusivity and Diversity
We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating a workplace where everyone feels valued and respected, regardless of their background or identity.

Teamwork and Support
We are one big, happy family at Positive Lending. Our success is built on the collective efforts of our team, and we support each other every step of the way. We encourage open communication, sharing of ideas, and mutual support to achieve our common goals. We encourage our teams to improve, with dedicated training programs and multi product training environments. We support CeMAP training academies for new starters and management training programs for employees looking to take their next steps within the Company.

Work-Life Balance and Wellbeing
We understand the importance of a healthy work-life balance and are committed to supporting the wellbeing of our team. We promote a positive work environment where employees can perform at their best while maintaining a fulfilling life outside of work. The health and wellbeing of our team is very important to us, and as such we provide our employees (subject to terms of contract of employment) with a Health Cash Plan, and employee assistance programme enabling them to claim money back on everyday healthcare costs, gain quick access to a GP or receive counselling and support as required.

Continuous Learning and Development
We believe in the power of growth and learning. Our culture encourages
continuous professional development, offering opportunities for our team to expand their skills and advance their careers. We invest in our people, knowing that their growth contributes directly to the success of our company. All of our advisors, and a large number of our administrators, are CeMap qualified with the wider team holding accreditations relevant to their career paths.

There’s always time for fun
Whilst we work hard we always find time to play too! Alongside impromptu visits to enjoy some of the hospitality that Ringwood has to offer, we also let our hair down at both summer and Christmas team events too. From charity football matches, to “It’s a Knockout” inflatable fun days and glamorous trips to Ascot, we always make sure there is time for fun.